Healthcare Case Study
Private, Full-Service Hospital
Financial Health Improves at A Full-Service Hospital
A private, full-service hospital wanted to keep its medical billing records healthy and its profitability off the critical list, so it consulted with docHarbor, the document outsourcing specialist. Given the complexity of medical billing, the patient's medical record bursting with billable data and third party payment agencies (insurance, government and healthcare providers) a single, complete, accurate and secure document repository was needed. Otherwise it would become increasingly difficult to deal with the mounds of claims forms, patient accounts and financial records, claims, general ledgers, payrolls accounts payable, inventory and budget reports that keep today's modern hospital viable.
By creating a private, secure repository to meet long-term storage requirements, making reports accessible by authorized personnel only, docHarbor helped the hospital achieve a clean bill of health.
With regard to patient accounts, the docHarbor Online solution has reduced research time plus printing and faxing costs, sped access to important data and financial information and enabled authorized third party-payer access to information. In terms of finance reports, the hospital now has an active, immediately updated repository. Because information is available to users via the Internet using existing systems, the hospital saves on capital investment as it virtually eliminated distribution and outside printer costs. From an operational standpoint, hospital administrators report increased productivity due to third party data exchange, faster decision-making and quicker payment resolution.